Every call answered, even when your reception is on another line. Augment your team, never miss a caller.
When your team is on other calls, CallKate catches the overflow. Your reception keeps doing high-value work.
From our analysis of 1M+ CallKate calls. Every one of these is a potential overflow when your team is already on the line.
When you drop an overflow call, that caller redials. Repeat-caller load is already 37.1% of inbound. Dropped calls compound it.
CallKate runs concurrent across every line with no hold queue. Across 1M+ calls handled, average pickup is under two seconds, peak hour or not.
Built on data from 1M+ calls across 5,000+ businesses. Answers every overflow call in under 2 seconds. 99% positive caller sentiment. Concurrent across every line.
Takes calls while your team is on other lines. No queues, no busy signals. Every caller gets answered on the first ring.
Set CallKate to take over after 3 rings, when all lines are occupied, or both. You define the trigger in your dashboard.
Works alongside your existing front desk, not in place of them. CallKate catches what your team can't reach in real time.
Urgent calls bypass the AI and ring your on-call number directly. Routine requests get handled fully, complex ones get queued for callback.
Every overflow call appears in your inbox with transcript, caller info, and outcome. Your team has full context before calling back.
Don't just take our word for it.
"Our front desk was getting hammered between 9 and 11. We were losing patients to voicemail every morning. CallKate catches everything our two receptionists can't. Booked 14 extra appointments last month."
"Intake calls during business hours can't wait. Before CallKate, my paralegal would stop briefing me to grab the phone. Now CallKate handles the intake and we follow up qualified leads same-day."
"In summer we get 40-plus calls an hour for AC emergencies. One dispatcher physically cannot handle it. CallKate catches the overflow, triages emergencies to me directly, books the rest. Saved us about 6 jobs a day in July."
See a live demo and have overflow handling live for your team in under a week.